Custom Domains
Connect your own domain to your Faciotech tenant so your team and clients access the platform at an address that reflects your brand.
Adding a Custom Domain
- Go to Domains in the left sidebar (or navigate to
/domains) - Enter your domain name in the Domain Name field (e.g.,
crm.yourcompany.com) - Click Add Domain
Faciotech generates a DNS TXT record you need to add at your domain registrar or DNS provider.
DNS Verification
After entering your domain, Faciotech generates a TXT record you must add at your DNS provider to prove ownership:
| Type | Host | Value |
|---|---|---|
| TXT | _faciotech-verify.crm (replace crm with your subdomain) | faciotech-verify=xxxxxxxx (unique token shown in the UI) |
Add this record at your DNS provider, then return to Domains and click Verify. DNS propagation typically takes a few minutes but can take up to 48 hours depending on your provider.
Most DNS providers (Cloudflare, Namecheap, Google Domains) propagate changes within 5–15 minutes. You can check propagation using a tool like dnschecker.org.
Faciotech automatically provisions an SSL certificate for your custom domain once verification succeeds. No manual certificate setup is required.
Setting a Primary Domain
If you have multiple domains pointing to your tenant, you can designate one as primary:
- Go to Domains in the sidebar
- Find the domain you want to make primary
- Click Set as Primary
The primary domain is the address used in system emails, notification links, and public-facing URLs generated by Faciotech.
Removing a Domain
- Go to Domains in the sidebar
- Click Remove next to the domain
- Confirm the removal in the prompt
Removing a domain does not affect your data. Users visiting the removed domain will be redirected to your Faciotech subdomain (yourcompany.faciotech.net) or your current primary domain.
You cannot remove a domain while it is set as primary. First promote another domain to primary, then remove the old one.
See also: Tenant Settings for workspace branding and regional settings, and User Roles & Permissions for controlling who can manage domains.