Channel Profiles

Named routing profiles that bind a channel type to a queue, routing mode, and supervisor.

📄️List channel profiles

Returns all channel profiles for the tenant, each representing a named queue with routing and capacity configuration. Use to populate profile selector dropdowns in conversation creation forms or settings pages.

📄️Create channel profile

Creates a new channel profile that links a channel type to routing configuration, queue assignment, workload capacity, and a supervising user. Channel profiles are referenced by conversations to determine how they are distributed to agents.

📄️Update channel profile

Updates configuration of an existing channel profile such as capacity, routing mode, supervisor assignment, or active status. Changes take effect immediately for new conversations routed through this profile.

📄️Delete channel profile

Removes a channel profile. Existing conversations referencing this profile will retain their channel_profile_id but routing will fall back to defaults. Confirm no active routing rules reference this profile before deleting.