Voice & Social

Dedicated endpoints for initiating voice calls and publishing social media messages.

📄️Start or log voice call

Initiates or logs a voice call as an omnichannel conversation on the voice channel. When the adapter supports outbound dialing, the call is started; otherwise the record serves as a log entry for calls handled by an external telephony provider.

📄️Publish social message

Publishes an outbound social message via the configured social channel adapter (e.g. Facebook, Twitter/X, Instagram). The conversation record links the outbound post to any existing social thread for tracking and quality review.